We will only offer a refund if the item is found to be faulty or if the authenticity has been proven to be in question.
Refunds are not issued if the item is found to be inappropriate, product descriptions accompany every item and if requested more details can be supplied to assist your purchase decision.
This condition does not affect your statutory rights.
We make every effort to ensure that you are happy with our service. However, if for any reason you are not satisfied with the service you have received, please let us know as soon as possible.
We describe the items for sale as accurately as possible. If the purchaser is in any doubt whatsoever about the description, he or she should contact us prior to purchase. Please view our photography of the item and the accompanying description, we will always detail the item as much as possible. Photographs of personalities signing are available where we have had permission of the signee to use a photo of them signing.
Signed items do vary, as signatures change over time and vary from item to item, but every signature is authenticated and guaranteed genuine.
ITEMS IN STOCK
Our website is updated weekly but sometimes the item that you have requested may have been sold or temporarily out of stock. If this is the case we will contact you as soon as possible.
Payment can be made online via PayPal Credit/Debit card, and Cash. Postal Orders and I.M.O's made payable in Sterling only.
All 'In Stock' orders that are received before 1pm, should be despatched from our warehouse within 48 hours via Royal Mail or Collect+, subject to security checks and payment clearances.
Our standard service for UK orders is a 3-5 working days, next working day service available on request, subject to availability. Deliveries can be dependant on our friendly courier drivers and postal workers.
European and Worldwide delivery can take up to 14+ days after being despatched and are subject to customs clearance. Please note, we cannot deliver to PO Box addresses overseas. For bulky items, there will be a postal surcharge dependent on weight and measurements, if you are unsure or would like a quote, please call.
When ordering mail-order goods for delivery overseas, you may be subject to import duties and taxes which are levied once a shipment reaches your Country. Any additional charges for customs clearance must be paid by you, we have no control over these charges and cannot predict what they will be. Customs policies vary widely from Country to Country and you should contact your local customs office for further information. Additionally, when ordering, you are considered the importer and must comply with all law and regulations of the country in which you are receiving the goods.
Our own Goods in Transit insurance covers all of our goods. Every book is insured and tracked where possible.
All goods remain in the ownership of The Signature Store Limited until they have been paid for in full.
CANCELLATION RIGHTS (Regulation 10, September 2006)
Under the “Guide for Businesses on Distance Selling”, (DTI / Office of Fair Trading, September 2006) consumers have the opportunity to examine goods purchased “by distance” when they receive them. When a distance customer cancels a contract to which the cancellation provisions apply they are entitled to a refund of any money they have paid in relation to the contract even if the goods are not defective in any way. These cancellation rights end seven working days after the day on which they received the goods.
The cost of returning the goods (the same as the cost of the original supply) will be borne by the consumer.
The Signature Store
The Control Tower
De Havilland Drive
Surrey KT13 0YP